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User agreement

Provided below are the terms (hereinafter, the "Terms") governing your access to and/or use of the website www.go-cielo.com (hereinafter, the "Websites"), as well as your access to and/or use of all of the products, content and related services they contain, including any extensions, updates or modifications thereof (hereinafter, jointly, the "Service"). PLEASE READ THESE TERMS CAREFULLY, SINCE ACCESSING AND/OR USING THE WEBSITES AND SERVICES AND/OR COMPLETING THE REGISTRATION PROCESS WILL SIGNIFY THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO ABIDE BY THESE TERMS WITHOUT ANY EXCEPTIONS.

The User hereby states and guarantees that he or she is at least 18 years old (or the minimum age as defined under the laws of the User's jurisdiction or residence) and has the necessary legal capacity to access, use and purchase the Service. The User moreover guarantees that he or she will not provide any person who is not yet of legal age with access to the entirety or to any part of the said Service.
General terms  
1 . Just answer the question on our home page 1) where do you want to go? 2) When do you want to go? and 3) how many people are going? 4) select a Search options And click on submit.
2 . The purpose of the Service is to enable consultations of information, as well as sales, reservations, purchases and online payments of all kinds of products related to tourism, by means of the Websites, including, but not limited to, airplane tickets, travel accommodations (hotels, apartments, inns, etc.) and vehicle rentals, among others. Purchase of the Service will be effected using the Websites established by Mayorista and in accordance with these Terms, as well as with the specific conditions regulating the product or service in question, which may be established by third-party providers. Further, Mayorista will offer the Service by means of its Websites to other companies, which may, in turn and pending authorisation from Mayorista, make it available to users at their own sole and exclusive liability, subject to full acceptance by the users of the terms established by Mayorista with the third-party provider.
3 . Prior to using the Service, all Users must complete the Website registration process. Mayorista will assign or allow the User to choose a username (login) and password, both of which will be personal and non-transferable, which will enable the User to access the Service. The User is the sole liable party for the security and appropriate use of his or her username and password and will be liable for all activities relating to the use thereof. Mayorista reserves the right to suspend or require the User to change any username and/or password used for the Service for any reason and, in particular, should at any time Mayorista believe that the said username or password has given rise to or may give rise to a security breach.
User obligations
4 . The User undertakes at all times to use the Service pursuant to these Terms and to current law. To modify his or her personal data, the User must use the update tools provided on the Website. In particular, the User may NOT, with regard to the Service, engage in any of the activities included on the following non-exhaustive list, which is provided solely by way of example:

  • Register or communicate data that are untrue, inexact, incomplete and/or outdated.
  • Access the Service using another User's name or password or pose as or assume the identity of any other person.
  • Use the Service for any reason other than personal and private use or, in particular, purchase the service for subsequent resale to other users without written authorisation from Mayorista.
  • Restrict or prevent any other User from accessing and/or using the Service.
  • Send or disseminate information, codes or content that might reduce, be detrimental to, interrupt or impede the normal use of the Service by any User and/or that might be detrimental to or damage the equipment or property of Mayorista, of third-party providers or of other Users, including, but not limited to, malicious software, viruses, logic bombs, mass mailings, etc. Mayorista reserves the right to eliminate information sent by a User with a view to ensuring the optimum quality of the use of the Service.


Reservations. Cancellations and modifications.
5 . These Terms apply to reservations made for the Service using the Websites. Any User who is duly registered pursuant to these Terms may use the Websites to reserve the Service, subject to payment thereof. As soon as payment for the requested service has been made, Mayorista will send the User an e-mail confirmation of the requested reservation; it will likewise notify the User should it be impossible to make the reservation due to problems with the payment. The reservation will be understood to have been made at such time as it is received by Mayorista's reservation system and the corresponding payment has been made. The User hereby accepts that reservations made using the Service are non-transferrable.
6 . Through its Website, Mayorista primarily sells tourism products organised and offered by third parties. Consequently, the sale of the said tourism products will be subject to the terms established by these parties, which must be consulted and accepted by the User. Likewise, the terms concerning availability, modifications and cancellations may vary depending on the terms established by the said third parties; this notwithstanding, they will always conform to the terms of the following point.
7 . Cancellations : Should a reservation made using the Website need to be cancelled, the terms for cancellation established by the provider of the Service will apply. In the case of reservations made for a Service provided directly by Mayorista, Mayorista will reimburse the User for the relevant amounts as follows:
  • If the User has reserved a package deal subject to Law 21/1995, of 6 th July, governing travel packages, Mayorista will refund the amounts established pursuant to the said law in accordance with the advance notice provided by the User with regard to the cancellation.
  • If the Service is not covered by the said law, Mayorista will charge the User as follows:

Hotel accommodations:
Advance notice
Cancellation fees
0-72 hours
A charge equivalent to the cost of the first night of accommodation (in addition to service and cancellation fees).
72 hours - 10 days
A minimum charge of either a) ?60.00 or b) the cost of the first night of accommodation (in addition to service and cancellation fees).
10 days - 15 days
A minimum charge of either a) ?30.00 or b) the cost of the first night of accommodation (in addition to service and cancellation fees).
Over 15 days
Certified service and cancellation fees.

Cancellation fees equal to 100% of the cost of the day(s) in question will apply to any cancellation of accommodations occurring over the course of any period designated as a "Special Event". For days of a single reservation cancelled during periods not designated as "Special Events", the conditions shown above will apply.

 

Apartment accommodations:
Advance notice
Cancellation fees
0-3 days
Service, processing and cancellation fees, plus a penalty of 25% of costs.
3-10 days
Service, processing and cancellation fees, plus a penalty of 15% of costs.
Over 10 days
No charge.
Airplane tickets:
For cancellations of reservations of airplane tickets, Mayorista will charge the User the service, processing and cancellation fees incurred. Likewise, the airline providing the service will charge the User those fees established in its own terms for the cancellation or modification of tickets. Mayorista will inform the User, as soon as it receives the relevant information from the said companies, of all applicable fees before the User proceeds to the cancellation or modification of the ticket.
Vehicle rental:
For cancellations of reservations of vehicle rentals, Mayorista will charge the User the service, processing and cancellation fees incurred. Likewise, the company providing the service will charge the User those fees established in its own terms for the cancellation or modification of reservations. Mayorista will inform the User, as soon as it receives the relevant information from the said companies, of all applicable fees before the User proceeds to the cancellation or modification of the reservation
   
Modifications :In case of modification of a reservation, Mayorista will charge the User as follows:
Accommodations:
Advance notice
Modification fees
0-72 hours
A minimum charge of either a) ?30.00 or b) the cost of the first night of accommodation.
Over 72 hours
A minimum charge of either a) ?15.00 or b) the cost of the first night of accommodation.

Any change or modification to an apartment reservation will be treated as a cancellation only when the fees incurred arise from modifications made between 0 and 10 days prior to the day of arrival.

No modification fees will apply to accommodation reservations when rooms/beds/cradles/nights are added to rooms or nights that have already been confirmed; however, where applicable, the price of the Service may increase.

Should a modification be made to the reservation for reasons attributable to Mayorista, Mayorista will inform the User as soon as possible, providing there is sufficient time prior to departure. Where the Service cannot be provided due to the said reason, Mayorista will reimburse the User for the amounts paid. Further, Mayorista will offer the User a deal of the same or higher quality as that of the reserved Service that could not be provided.

Should it be impossible to provide the Service due to reasons attributable to the third-party provider, the User shall be bound by the terms of that party.

Should it be impossible to provide the Service due to events beyond its control or to force majeure, Mayorista will not be liable for any damage caused to the User, nor will it reimburse him or her for the amounts paid. This notwithstanding, where possible in the opinion of Mayorista, Mayorista may offer the User a deal of the same or higher quality as that of the reserved Service that could not be provided.
 
Price and payment of the Service
8 . : The prices of the Services are established in Euros and therefore Mayorista will charge you in Euros. Rates in other currencies are only for indicative purposes and based on exchange rates provided to Mayorista by third parties. At all times, Mayorista will clearly define the price of each offer and whether it includes the applicable tax and service or other fees, with exception of all that related to currency conversion. The description of the Service published on the Websites will clearly establish which items, products or services are included in the price. At no time will the prices shown for each specific Service include (unless otherwise agreed with the User) those fees levied for the processing, obtaining or issue of visas, airport fees, entry and exit fees, vaccination certificates, extraordinary expenses such as those for drinks, luggage porters or optional services provided with the purchased accommodations and, in general, any other service that is not clearly specified as included in the price of the Service. The price of the Service will likewise not include those charges or fees incurred for any reason by the User or by the third-party provider of the Service.
9 . To purchase the Service, the User must pay the specified price using a debit or credit card or any other means of payment Mayorista may allow through its Websites. Mayorista will charge the User for the price of the Service in question pursuant to the current rates provided on the Websites for each Service. Mayorista will take the necessary measures to ensure the secure transfer of the User's data to the Website when the payment is made.
10 . The User understands and accepts that the service fees arising from Mayorista's activities and the applicable tax will be added to the price of the Service. The said fees and tax are not included in the price of the Service listed on the Websites.
Links on the Websites
11 . Mayorista's Websites include links to other third-party websites. The said links are provided to Users solely for informational purposes. Mayorista has no control over these websites and, consequently, assumes no liability for them, for the products, services or additional elements they might include or for any damage that access to them might cause the User. Moreover, the inclusion of such links does not entail the existence of any commercial relationship whatsoever between Mayorista and the said websites' titleholders. Consequently, such links do not signify acceptance of or liability for the content of the said sites on the part of Mayorista.
Suspension and termination of the Service
12 . Mayorista reserves the right to modify or restrict, whether on a temporary or permanent basis, access to and/or use of the Service, including the cancellation of accounts and usernames, with or without prior notice, in particular in, but not limited to, the following situations:
  • In case of breach by the User of these Terms.
  • In case of inappropriate use by the User of any part of the Service or of any other property belonging to Mayorista.
  • Should the User be or appear to be under the age of 18 (or under the minimum age as defined under the laws of the User's jurisdiction or residence).
  • Should a security breach or unauthorised access to the Service be detected.
  • Should the User fail to pay the amounts due for a reservation or the charges arising from the cancellation thereof or for modification of a Service .
Privacy and personal data protection
13 . Mayorista hereby informs the User that its privacy policy for simple access to and use of the Websites can be accessed through this link [NOTE: Link the word "link" to the Website's privacy policy] or through the Websites' homepage.
14 . Mayorista hereby informs the User that the data he or she provides when registering for the Service will be included in a personal data file managed by Mayorista. Unless otherwise specifically stated, all requested data must be provided. In case of failure to supply all the necessary data, Mayorista may, depending on the case, deny access to or use of the Service or decide not to process the request in question. Mayorista hereby guarantees that it will take all security measures required under law in relation to the said files in order to ensure the strict confidentiality of the data and, further, that it will use the data solely for the purposes set out in these Terms.
15 . The data collected by Mayorista will be used for the purpose of enabling provision of the Service, including provision of the services offered by third-party providers. The User hereby expressly authorises the use of his or her data in accordance with the stated purposes, as well as for the purpose of informing him or her of new products, offers and activities and of any other commercial information that Mayorista may deem appropriate. The User's data will be disclosed by Mayorista to third-party providers of the purchased service should the said third-party providers so require in order to ensure the proper provision thereof, as well as to the Mayorista business group member company, Servicios Inmobiliarios Sant Just, S.L.
16 . Pursuant to applicable law on data protection, the User may exercise his or her rights to access, modify, cancel or oppose the use of his or her personal data by e-mailing his request to customerservice@go-cielo.com or customerservice@mayorista-online.com respectively or by communicating it in writing to Mayorista.
17 . Mayorista hereby informs Users that the Service uses cookies in order to facilitate navigation of the Websites.
18 . Pursuant to all of the foregoing, the User hereby authorises Mayorista and expressly provides it with his or her consent to use all of his or her personal data in accordance with all of the stated purposes, as well as with the features and functions included in the Service.
Intellectual and industrial property
19 . All content and elements of the Service and the Website, including, but not limited to, texts, drawings, trademarks (including the trade names "Mayorista" and "Cielo"), logos, graphics, animation, source codes, applications and all other elements, are the property of Mayorista or its licensors. The copy, transformation, distribution, public communication and all other types of provision thereof are strictly prohibited, except where the relevant authorisation has been obtained from Mayorista. The User is entitled to strictly private use only, exclusively for the purpose of taking advantage of the Service's features in accordance with these Terms.
20 . Mayorista offers the user, with regard to all programmes and computer applications (hereinafter, "Software") that can be accessed through the Website, a personal and non-transferable license to use the Software for the sole purpose of using the Website and requesting the relevant parts of the Service. This shall not work to the detriment of the fact that use of the said Software may be subject to a separate, specific licence, which the User must accept and which shall take precedence in case of discrepancy. At all times, the copy, transformation, distribution, public communication and all other types of provision of the Software are strictly prohibited, unless appropriate authorisation has been obtained from Mayorista or the relevant titleholder.
Liability
21 . The Websites are provided to the User "as is", and, thus, the User will always be liable for any access to and/or use of the Service, as well as for the purchase of the Service on the Websites. Mayorista will not be liable for any use the User may make of the Service and/or the Software available on the Websites. The User releases Mayorista from any liability, and will compensate Mayorista, for any breach of these Terms on his or her part.
22 . To the full extent permitted by law, Mayorista shall not be liable for any loss or damage (including, but not limited to: any type of direct, indirect or consequential damage; the loss of revenue, data, including the User's, contracts or profits; and losses and damage related to computer software or hardware) that may arise due to access or use, or the inability to access or use, the Service or any part thereof, regardless of the cause, including, among others, any inexact information contained in the Service or supplied by its providers, any damage that may be caused by the User's use of the Service, including the cancellation and modification fees established in point 7 herein above, any problems with the connection to the Service and any disclosure of the User's data to the third-party providers of specific services.
23 . Likewise, Mayorista will not be liable for the services or content of those third-party providers that may be accessed through the Service and, in particular, it will not be liable for any breaches or damage caused by actions or omissions on the part of the provider or organiser of the tourism package reserved using the Websites. Further, Mayorista will not be liable in any way for any problem arising from a lack of truthfulness, exactitude or precision in the information concerning the services, products or offers or the features and descriptions thereof or in any other information offered by third-party providers through the Websites ("third-party providers" being understood to include the titleholders of accommodation establishments, airlines and travel package organisers, among others).
24 . Mayorista does not guarantee that the Software available on its Websites does not contain errors, that access to or use thereof will be uninterrupted or that it is not infected by viruses or by any other element with destructive or contaminating properties. Consequently, Mayorista accepts no liability to this end.
Additional terms
25 . These Terms are available by request in Spanish and in English. The specific terms pursuant to which the User contracts the Service will not be individually stored.
26 . Mayorista reserves the right to update or revise these Terms without prior notification of the User for legal reasons or due to changes in the way the Service is provided. The latest version of the Terms will always be posted on the Websites. Continued use of the Service by the User once the new terms have come into force will constitute his or her acceptance thereof. In case of modification of the terms of a specific Service purchased using the Websites, Mayorista will communicate this information to the relevant User, who may, after receiving such notification and should he or she not agree to the new terms, cancel the said purchase, subject to payment of the service fees established in point 7 herein above.
27 . Should any portion or provision of these Terms be or be found to be null and void or unenforceable, the remainder will remain in force and retain their full legal effect.
28 . These Terms are subject to the legislation applicable to the Mayorista's registered office, and the User and Mayorista agree to submit to the Courts with jurisdiction over Mayorista's registered office.